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BP's Tony Hayward and the Failure of Leadership Accountability
Leadership & Managing People Digital ArticleBP doesn't need an engineer at the helm. It needs a leader. Of course engineers matter, when the task is stemming damage from the largest oil spill in... -
Patience in Japan
Crisis management Digital ArticleThe culture of Japan tends to be outer-directed. Thus, taking care of other people becomes much more central to its value system. This is one reason why Japanese companies tend to look out for the welfare of their employees in such an effective fashion. The impact of this at the national level can be seen […] -
The Economic Impact of the Japanese Disasters
Economics Digital ArticleHuman suffering is certainly our main concern in the immediate aftermath of Japan’s 3/11 tragedy. But even as we focus on immediate human needs, we cannot avoid recognizing — and coping with — the long economic shadow cast by this disaster. The direct impact on real economic activity worldwide is already being felt. The destruction […] -
How Companies Should Prepare for Repeated Debt-Ceiling Standoffs
Global Business Digital ArticleThey're not just political gimmicks. -
Picking the Right Transition Strategy
Analytics and data science Magazine ArticleHere’s a tool to help you match your leadership strategy to your new business environment. -
Covid-19 Created an Elective Surgery Backlog. How Can Hospitals Get Back on Track?
Leadership & Managing People Digital ArticleFive steps healthcare providers can take right now. -
Make Resilience Your Company's Strategic Advantage
Finance & Accounting Digital ArticleIt will ensure your company can absorb stress, recover critical functionality, and thrive in new circumstances. -
Network to the Rescue
Take time now to invest in your network relationships. You never know who'll step forward to help you in the future-when you most need rescuing. -
What Professional Service Firms Must Do to Thrive
Organizational Development Magazine ArticleDuring economic slowdowns, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn't, just to keep... -
How We Transformed Emergency Care at Our Hospital
Leadership Digital ArticleSix guiding principles. -
Maclaren’s Stroller Recall: What Would You Do?
Crisis management Digital ArticleSafe to say the management team at Maclaren is having a terrible week. On Monday its US subsidiary issued a press release announcing a recall of every baby stroller it has sold in the United States in the past decade — which means about one million units. The purpose is to install a cover for […] -
Look to Military History for Lessons in Crisis Leadership
Crisis management Digital ArticleEight lessons from some of history’s greats. -
As Climate Risk Grows, So Will Costs for Small Businesses
Risk management Digital ArticleLessons in risk management based on research on Texas businesses affected by Hurricane Harvey. -
Managing a Panic Attack at Work
Leadership & Managing People Digital ArticleTips to manage your own symptoms - or to help someone else. -
All the Wrong Moves (Commentary for HBR Case Study)
Organizational Development Magazine ArticleNutrorim's products have been gaining national attention. In particular, sales of the company's organic, performance-enhancing sports supplement powder,... -
It Is Time to Fix Our Boardrooms
Leadership & Managing People Digital ArticleAs board members we are living in interesting times. For years, we have conducted our business in a black box well away from public scrutiny. Now a hot... -
What 100,000 Tweets About the Volkswagen Scandal Tell Us About Angry Customers
Crisis management Digital ArticleLessons for crisis communicators. -
The CEO of Slack on Adapting in Response to a Global Crisis
Leadership & Managing People Magazine ArticleSlack was launched in 2014, went public in 2019, and is now a global operation with more than 2,000 employees and 100,000-plus customers. But it hasn't... -
Commerce After Covid
Global Business Magazine ArticleThree years after the coronavirus pandemic began, what lessons have we learned? Four new books-The Big Fail, Lessons from the Covid War, The Phoenix Economy,... -
How to Bounce Back from Adversity
Leadership & Managing People Magazine ArticleWhen bad things happen, most of us have a gut reaction. Psychological resilience-the capacity to respond quickly and constructively in a crisis-can be...
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Arthur Andersen (B): From Waste Management to Enron
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
Arthur Andersen (C): The Collapse of Arthur Andersen
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
Grounding of the Boeing 737 MAX 8 (B): The Road Ahead-Making the Boeing 737 MAX Flightworthy Again
Organizational Development Case Study5.00View Details In the short time between October 2018 and March 2019, two new Boeing 737 MAX 8 airplanes in different parts of the world were involved in deadly crashes.... -
OTE: Managing in Times of National Crisis (A)
Strategy & Execution Case Study11.95View Details In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent... -
Note on How to Approach POM Cases
Technology & Operations Case Study8.95View Details Presents a general approach to diagnosing and solving problems in management, especially in production situations with ambiguous problems. -
HCAH: Delivering Innovative Home Health Care in India
Strategy & Execution Case Study11.95View Details In September 2021, the chief operating officer and executive vice-president of HealthCare atHome India Pvt. Ltd. (HCAH India), based in Mumbai, India,... -
Boeing 737 Max 8 - A Stalled Communication Take-Off?
Strategy & Execution Case Study11.95View Details This case focuses on a key business decision taken by The Boeing Company to counter competition from its rival Airbus - in a duopoly market. The pressure... -
Emerge Stronger from a Crisis
99.00View Details As a crisis abates, move your team out of survival mode and into a new kind of normal. Help team members recover, learn, and gain new momentum. -
China Supply Chain and COVID-19
Global Business Case Study11.95View Details On March 11, 2020, The World Health Organization declared the outbreak of the novel coronavirus (COVID-19) a global pandemic. The pandemic brought production,... -
Shaky Grounds in Indonesia
Strategy & Execution Case Study11.95View Details The events in this case, which are fictional, provide a background for class discussion about problem-solving, critical thinking, stakeholder management... -
Richardson-Vicks--1985 (A)
Finance & Accounting Case Study11.95View Details Considers the predicament of Richardson-Vicks in 1985. After 80 years of growth and independence, the company is the object of takeover rumors. The objective... -
The Roca Brothers: Innovation in Gastronomy
Organizational Development Case Study11.95View Details Chef Joan Roca, sommelier Josep Roca and pastry chef Jordi Roca were three brothers based in Girona, Spain whose complementary skills, collective ability,... -
Jackson Automotive Systems
Finance & Accounting Case Study8.95View Details Jackson Automotive Systems produces automotive parts for advanced heating and air conditioning systems, engine cooling systems, fuel injection and transfer... -
Dana Hall: Funding a Mission (A)
Strategy & Execution Case Study11.95View Details Dana Hall is a private all-girls school in New England facing a crisis in its mission. As social norms shift away from single-sex education, the school's... -
Lyric Dinner Theater (A)
Innovation & Entrepreneurship Case Study11.95View Details Rivka Belzer, after receiving her MBA and turning down other options, has agreed to a low salary and substantial bonus to join the dinner theater partially... -
Peter Browning and Continental White Cap (A)
Leadership & Managing People Case Study11.95View Details Presents a new divisional vice president's entry into a well-established and still successful manufacturing organization which is nevertheless facing... -
David Pyott: The Battle for Allergan (B)
Strategy & Execution Case Study5.00View Details This case series charts the evolution of the hostile battle for Allergan and its ultimate sale to a white knight, Actavis. David Pyott had been the CEO... -
Macy's Inc.: Turnaround Strategy in Crisis
Strategy & Execution Case Study11.95View Details In 2017, Macy's Inc. (Macy's), one of the world's largest and oldest premier department stores, announced it would close 100 stores and make other significant... -
Honeywell and the Great Recession (A)
Leadership & Managing People Case Study11.95View Details CEO Dave Cote spent six years turning around an ailing Honeywell and in 2008 Cote and his team face a new challenge: how to respond to the Great Recession.... -
Samsung Electronics: Using Affinity Diagrams and Pareto Charts
Leadership & Managing People Case Study11.95View Details Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality...
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Arthur Andersen (B): From Waste Management to Enron
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
BP's Tony Hayward and the Failure of Leadership Accountability
Leadership & Managing People Digital ArticleBP doesn't need an engineer at the helm. It needs a leader. Of course engineers matter, when the task is stemming damage from the largest oil spill in... -
Patience in Japan
Crisis management Digital ArticleThe culture of Japan tends to be outer-directed. Thus, taking care of other people becomes much more central to its value system. This is one reason why Japanese companies tend to look out for the welfare of their employees in such an effective fashion. The impact of this at the national level can be seen […] -
The Economic Impact of the Japanese Disasters
Economics Digital ArticleHuman suffering is certainly our main concern in the immediate aftermath of Japan’s 3/11 tragedy. But even as we focus on immediate human needs, we cannot avoid recognizing — and coping with — the long economic shadow cast by this disaster. The direct impact on real economic activity worldwide is already being felt. The destruction […] -
Arthur Andersen (C): The Collapse of Arthur Andersen
Finance & Accounting Case Study5.00View Details The cases describe the demise of Arthur Andersen, a firm that had long set the industry standard for professionalism in accounting and auditing. Once... -
Grounding of the Boeing 737 MAX 8 (B): The Road Ahead-Making the Boeing 737 MAX Flightworthy Again
Organizational Development Case Study5.00View Details In the short time between October 2018 and March 2019, two new Boeing 737 MAX 8 airplanes in different parts of the world were involved in deadly crashes.... -
OTE: Managing in Times of National Crisis (A)
Strategy & Execution Case Study11.95View Details In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent... -
How Companies Should Prepare for Repeated Debt-Ceiling Standoffs
Global Business Digital ArticleThey're not just political gimmicks. -
Michael Lynton on Surviving the Biggest Corporate Hack in History
Crisis communication AudioThe CEO of Sony Pictures Entertainment discusses the crisis with editor-in-chief Adi Ignatius.