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4 Ways to Remove "Sludge" from Health Care Processes
Finance & Accounting Digital ArticleAdvice from three senior managers at Ascension. -
We Work Harder When We Know Someone's Watching
Finance & Accounting Digital ArticleIf you're struggling to stay motivated, ask someone to hold you accountable. -
How Merrill Lynch Is Planning for Its Customers to Live to 100
Global Business Digital ArticleIt's a shift that many companies will need to make in the coming years. -
What Facebook’s Anti-Bias Training Program Gets Right
Managing people Digital ArticleResearch shows that three things matter. -
Does Doing the Same Work Over and Over Again Make You Less Ethical?
Leadership & Managing People ResearchResearch on the benefits of varied tasks. -
Can AI Nudge Us to Make Better Choices?
Finance & Accounting Digital ArticleMachine learning, meet behavioral science. -
How to Motivate Busy Physicians to Give More Flu Shots
Behavioral economics ResearchMoney won’t do it. -
Ethical Consumerism Isn't Dead, It Just Needs Better Marketing
Sales & Marketing Digital ArticleCustomers are motivated by their morals, not just their pocketbooks. -
How to Manipulate Customers … Ethically
Behavioral economics Digital ArticleCompanies like Facebook and YouTube have been slammed for nudging users to adopt certain behaviors. Consider these three principles to avoid repeating their mistakes -
Employers Need to Reinvent Retirement-Savings Match
Retirement planning Digital ArticleEconomic hardship is making some companies reconsider their contributions. -
What We Miss When We Judge a Decision by the Outcome
Behavioral economics Digital ArticleNew research on taking intentions into account. -
How to Overcome Clinicians’ Resistance to Nudges
Behavioral economics Digital ArticleBe transparent and don’t patronize. -
The Best Flu Prevention Might Be Behavioral Economics
Behavioral economics ResearchStudies show that nudging physicians and patients increases vaccination rates. -
How to Get People to Seize Opportunities at Work
Finance & Accounting Digital ArticleFive concepts from behavioral economics that companies can deploy to improve the take-up rates of products and programs. -
Research: Why We're Incentivized by Discounts and Surcharges
Leadership & Managing People ResearchOur motivations are as social as they are financial. -
Building Organizational Resilience
Organizational Development SpotlightIn unstable times the routines organizations use to get work done often break down. When that happens, teams need to shift gears quickly and add two other... -
How Call Centers Use Behavioral Economics to Sway Customers
Customer experience Digital ArticleNext time you’re on the phone with a call center, listen carefully to what the rep says. Chances are you’ll hear your name several times, hear a tone of empathy, maybe an “I’m sorry.” It would be nice to think the rep really cares — but of course she’s probably just following a script. That […] -
How Digital Tools and Behavioral Economics Will Save Retirement
Behavioral economics Digital ArticleNudging at scale. -
Research: Political Polarization Is Changing How Americans Work and Shop
Finance & Accounting Digital ArticlePeople avoid helping the other side, even at their own expense. -
How Employers Can Reduce Vaccine Hesitancy
Finance & Accounting Digital ArticleTwelve strategies backed by behavioral economics.
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Why Do Good Managers Choose Poor Strategies?
Leadership & Managing People Case Study8.95View Details The uncertainty and complexity of most business environments make successful management a difficult art. Frequently, bright, experienced, well-educated... -
Powerball: Somebody's Gotta Win!
Leadership & Managing People Case Study11.95View Details The case evolves around the Powerball lottery and the rule changes implemented in 2015, which, among other things, changed the chances of winning the... -
How to Be a Reformist: Basic Attitudes
Management Case Study8.95View Details Ethics is not about solving moral dilemmas using theories specific to this discipline (cf. the technical note Ethics beyond dilemmas). This business ethics... -
Loss Aversion, Decision Weights, and the Perceived Value of a Risk Profile
Finance & Accounting Case Study8.95View Details MBA students are taught to use the expected monetary value (EMV) to evaluate risky opportunities. The reaction of individuals to risk, however, is far... -
When More Is Not Better: Overcoming America's Obsession with Economic Efficiency
American democratic capitalism is in danger. How can we save it? For its first two hundred years, the American economy exhibited truly impressive performance.... -
Consumers' Mental Accounting
Finance & Accounting Case Study8.95View Details When a consumer purchases an item, the presumption is that the benefit obtained from it exceeds the price paid-we can think of this difference as the... -
Shoestring Arbitrage with Stock Buy-backs
Finance & Accounting Case Study11.95View Details The case analyses an opportunity of risk arbitrage associated with stock buy-backs (repurchases) available to retail shareholders in India. The opportunity... -
Express Scripts: Promoting Prescription Drug Home Delivery (B)
Communication Case Study8.95View Details The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees.... -
Keeping it Clean During COVID-19: The Sanitizer Shortage
Sales & Marketing Case Study11.95View Details This case looks at the product shortages of N95 and N99 masks, hand sanitizers and wipes as a result of a new coronavirus, COVID-19. Students have to... -
Bamara Border Dispute - General Instructions
Sales & Marketing Case Study11.95View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
Evive Health and Workplace Influenza Vaccinations
Leadership & Managing People Case Study11.95View Details Evive Health is a company that manages communication campaigns on behalf of health insurance plans and large employers. Using big data techniques and... -
Bamara Border Dispute - Confidential Instructions for Durnian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
GlobalGiving
Sales & Marketing Case Study11.95View Details Nonprofits are facing a growing challenge to retain donors. At a time when acquiring a new donor is three times as expensive as retaining an existing... -
Mr. KLM (A): Jacob Veldhuyzen
Organizational Development Case Study11.95View Details The three-part case study "Mr. KLM" recounts the story of the world's deadliest plane accident: the crash of two Boeing 747 aircraft at Tenerife in 1977.... -
Note on Behavioural Finance
Finance & Accounting Case Study8.95View Details Behavioural economics, a relatively new branch of study, formally began in the 1980s and has garnered increasing attention from economists and neuroscientists... -
Behavioural Insights Team (B)
Leadership & Managing People Case Study5.00View Details -
Bamara Border Dispute - Subsequent War Telegram for Ebegonian Diplomats
Sales & Marketing Case Study5.00View Details Each team is composed of representatives from its country's Ministries of Foreign Relations, War, and Finance-each of which has a different perspective... -
Express Scripts: Promoting Prescription Drug Home Delivery (A)
Innovation & Entrepreneurship Case Study11.95View Details The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees.... -
Acquisition Wave in the Fine Chemicals Industry (A)
Strategy & Execution Case Study11.95View Details Most cases on M&As focus on the value of an individual deal (synergies, price, integration issues). In the case series "Acquisition Wave in the Fine Chemicals... -
Brands and Branding
Sales & Marketing Case Study8.95View Details Develops a cultural framework for thinking about what a brand is and how firms shape their brands through their marketing activities. Four dimensions...
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Marketing to Avatars
Sales & Marketing Digital ArticlePaul Hemp, HBR senior editor and author of the article "Avatar-Based Marketing." -
Why Do Good Managers Choose Poor Strategies?
Leadership & Managing People Case Study8.95View Details The uncertainty and complexity of most business environments make successful management a difficult art. Frequently, bright, experienced, well-educated... -
Bored Ape Yacht Club: No More Monkey Business, Teaching Note
Management Digital ArticleTeaching note for Case W34711. -
Powerball: Somebody's Gotta Win!
Leadership & Managing People Case Study11.95View Details The case evolves around the Powerball lottery and the rule changes implemented in 2015, which, among other things, changed the chances of winning the... -
4 Ways to Remove "Sludge" from Health Care Processes
Finance & Accounting Digital ArticleAdvice from three senior managers at Ascension. -
Temporary Staffing at Christie's: An Operations Management Approach, Example Spreadsheet
Technology & Operations Digital ArticleExample Spreadsheet for #ST8 and #ST8T. -
A Framework for Healthier Choices: The Hot-Cold Decision Triangle
Strategy & Execution Digital ArticleOn issues big and small, people often don't make the best possible decisions for the long term. The authors argue that the root cause of this sub-optimal... -
How to Be a Reformist: Basic Attitudes
Management Case Study8.95View Details Ethics is not about solving moral dilemmas using theories specific to this discipline (cf. the technical note Ethics beyond dilemmas). This business ethics... -
Mind Your Mind Traps
Strategy & Execution Digital ArticleIn business, as in other areas of life, uncertainty lurks around every corner. What does the future hold? How can we prepare for the unexpected? What... -
Value Investing, Human Behavior - and Why You Should Ignore the Market
Finance & Accounting Digital ArticleEric Kirzner interviews two of North America's leading value investors-Charles Brandes and Kim Shannon-about the current value investing environment,...