Balanced scorecard

Increasingly, companies are measuring customer loyalty, employee satisfaction, and other nonfinancial areas of performance that they believe affect profitability....

It's not just about innovation; it's maximizing what you already have.

I didn’t anticipate that I would leave the country of Iceland with a renewed awareness of the different governance challenges faced by private and public sector organizations, but that’s just what happened. I was in Iceland recently to participate in a Balanced Scorecard (BSC) event, where I heard presentations from the main electricity and water […]

For years, people have bemoaned executives' zealous focus on short-term results, which often leads CEOs to make moves that undermine their firms' long-term...

Why is it that effective business start-ups frequently grow into corporate giants, but effective new nonprofits rarely reach national scale? Because,...

Strategy maps show every employee precisely how to turn a struggling organization around.

What you measure is what you get. Senior executives understand that their organization’s measurement system strongly affects the behavior of managers and employees. Executives also understand that traditional financial accounting measures like return-on-investment and earnings-per-share can give misleading signals for continuous improvement and innovation—activities today’s competitive environment demands. The traditional financial performance measures worked well […]

What do companies like Rockwater, Apple Computer, and Advanced Micro Devices have in common? They’re using the scorecard to measure performance and set strategy.

Fully half of all joint ventures are a failure. That's worrying, given that partnerships and alliances are central to many companies' business models....

Executives know that a company's measurement systems strongly affect employee behaviors. But the traditional financial performance measures that worked...

Strategy and entrepreneurship are often seen as polar opposites. Strategy means rigorously defining and pursuing one clear path, while entrepreneurship...

Robert S. Kaplan and David P. Norton's seminal framework--in under three minutes.

Throughout most of modern business history, corporations have attempted to unlock value by matching their structures to their strategies: Centralization...

The key to executing your strategy is to have people in your organization understand it—including the crucial but perplexing processes by which intangible assets will be converted into tangible outcomes. Strategy maps can help chart this difficult terrain.

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....

Effective performance measurement systems articulate strategic objectives, enabling leaders at all levels to make critical decisions.

When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock...

There is a disconnect in most companies between strategy formulation and strategy execution. On average, 95% of a company's employees are unaware of,...

The balanced scorecard revolutionized conventional thinking about performance metrics. When Robert Kaplan and David Norton first introduced the concept...

Measuring the value of intangible assets such as company culture, knowledge management systems, and employees' skills is the holy grail of accounting....