When a blizzard hit Baltimore in 2003, the roundhouse roof of the B&O Railroad Museum collapsed, damaging the finest collection of historic railway artifacts in the country and breaking hearts in the global community of rail fans. For Courtney Wilson, the museum’s director and a leader devoted to the people and the rolling stock under his care, the disaster brought great grief.
To Recover from a Crisis, Retell Your Company’s Story
It’s about emotional truth, not spin.
May 02, 2016
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Learn how to manage uncertainty, dispel rumors, and help your team recover.
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New!
HBR Learning
Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.