A century ago, Frederick Taylor’s Scientific Management laid the foundations for modern HR. His central premise was that organizations should turn their workplaces into real-world psychology labs, measuring and monitoring employees’ every move in order to boost their performance and reduce their stress levels. The paradigm was revolutionary, and led famous industrialists like Henry Ford to unprecedented innovations in human engineering, with the creation of the seminal assembly line, and a science-infused formula for optimizing roles, tasks, and job design to enhance employee productivity. Big companies, such as the Ford Motor Company, became a testing ground for applied psychology, and evidence-based HR was born.
Tech Is Transforming People Analytics. Is That a Good Thing?
There is no question that new technologies, coupled with the near-ubiquitous digitization of work and work-related behaviors, has the potential to help organizations monitor, predict, and understand employee behaviors (and thoughts) at scale, like it has never been done before. At the same time, these same technologies, deployed in an unethical or illegal way, also permit employers to control and manipulate employees, violating trust and threatening not just their freedom and morale, but also their privacy. The only way to keep this from happening is through strict enforcement of adequate laws and regulations that ensure employees remain in the driver’s seat, able to authorize employers to use their data (or not), and benefiting from whatever insights and knowledge are derived from it. To be sure, there is no logical tension between what is good for the employer, and what is good for the employee. But the temptation to force people into certain behaviors, or to use their personal data against them, is more real than one would think.