The Idea in Brief
Robert S. McNamara, in turn revered and reviled, may yet be redeemed as an icon of management. His career was a journey toward managerial wisdom and mirrors the very evolution of management as a discipline.
He began as an idealist, seeking the training that would help him address society’s most pressing problems.
Embracing the newest tools for problem solving, he gained renown for his analytical prowess at Ford Motor Company.
As an architect of the Vietnam War, he applied a hyperrational approach to a mission he later saw as fundamentally misunderstood.
Chastened by the debacle, he recognized the limits of data and came to appreciate the intangible and the irrational in human affairs.
Reflective in old age, he embraced the importance of empathy—and remained, as ever, an idealist.