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The CEO of Canada Goose on Creating a Homegrown Luxury Brand
Leadership & Managing People Magazine ArticleAfter working at his family's coat manufacturing company for a few years, the author realized that high-end coats made in Canada could become a luxury... -
Six Sigma Pricing
Technology & Operations Magazine ArticleMany companies are now good at managing costs and wringing out manufacturing efficiencies. The TQM movement and the disciplines of Six Sigma have seen... -
Trial-By-Fire Transformation: An Interview with Globe Metallurgical's Arden C. Sims
Leadership & Managing People Magazine ArticleGlobe Metallurgical Inc., a $115 million supplier for specialty metals, is best known as the first small company to win the Baldrige Award in 1988. But... -
Creating a Culture of Quality
Organizational culture Magazine ArticleFinancial incentives don’t reduce errors. Employees must be passionate about eliminating mistakes. -
The IT Transformation Health Care Needs
Technology & Operations Magazine ArticleIn recent years, health care organizations have made sizable investments in information technology. They've used their IT systems to replace paper records... -
Beyond Toyota: How to Root Out Waste and Pursue Perfection
Technology & Operations Magazine ArticleMany managers have grasped the power of individual lean techniques--such as just-in-time deliveries and kaizen, or continuous improvement--pioneered by... -
Will Disruptive Innovations Cure Health Care? (HBR OnPoint Enhanced Edition)
Strategy & Execution Magazine ArticleIt's no secret that health care delivery is convoluted, expensive, and often deeply dissatisfying to consumers. But what is less obvious is that a way... -
A Better Way to Onboard AI
Technology & Operations Magazine ArticleIn a 2018 Workforce Institute survey of 3,000 managers across eight industrialized nations, the majority of respondents described artificial intelligence... -
The Contradictions That Drive Toyota's Success
Organizational Development Magazine ArticleToyota has become one of the world's greatest companies only because it developed the Toyota Production System, right? Wrong, say Takeuchi, Osono, and... -
Health Care Needs Real Competition
Organizational Development Magazine ArticleThe U.S. health care system is inefficient, unreliable, and crushingly expensive. There is no shortage of proposed solutions, but central to the best... -
Develop Your Strengths, Not Your Weaknesses
Develop your career by honing a skill that complements one of your existing strengths. -
Made in U.S.A.: A Renaissance in Quality
Technology & Operations Magazine ArticleIn the opinion of some journalists and business leaders, Japan's preeminence in product quality is a direct consequence of lectures delivered 40 years... -
Organizational Grit
Organizational Development Magazine ArticleGrit, a combination of passion and perseverance, predicts success in many demanding fields. A perfect example is health care, where the grit of individual... -
The Culture to Cultivate
Organizational Development Magazine ArticleThe CEO of Kaiser Permanente writes that instilling a foundational culture of continuous improvement is the only way to unify an organization as large... -
Framing the Big Picture
To convince successful companies to fine tune, talk about how they can improve upon what they already do well. -
How Companies in Emerging Markets Break Out
Global Business VideoKrishna Palepu, Harvard Business School dean, explains how multinationals and local companies can win in emerging markets. -
Learning to Lead at Toyota
Organizational Development Magazine ArticleMany companies have tried to copy Toyota's famous production system--but without success. Part of the reason why, says the author, is that imitators fail... -
How One Hospital Improved Patient Handoffs for the Long Term
Organizational Development Digital ArticleA six-step process helped them engage staff and sustain change. -
Coming Commoditization of Processes
Technology & Operations Magazine ArticleDespite the much-ballyhooed increase in outsourcing, most companies are in do-it-yourself mode for the bulk of their processes, in large part because... -
Time-and-Motion Regained
Organizational Development Magazine ArticleWestern manufacturers have long believed that standardized work in a hierarchical environment alienates employees, poisons labor relations, stifles initiative,...
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Oberoi Hotels: Train Whistle in the Tiger Reserve
Leadership & Managing People Case Study11.95View Details Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world.... -
Quality at Gillette Argentina
Technology & Operations Case Study11.95View Details Chronicles the launch of a Total Quality Management (TQM) program in Gillette Argentina. The case protagonist credits the initiative with a 40% benefit... -
Happy Family: Investing for the Future
Strategy & Execution Case Study11.95View Details Shazi Visram graduated from Columbia Business School in May 2004 and founded Happy Family organic baby food company two years later with a mission to... -
Mastering the Art of Change: Managing Convergence and Upheaval
Leadership & Managing People Case Study8.95View Details Outlines the differences between convergent change, which is a process of incremental innovation and continuous improvement, and divergent change, which... -
Sky Deutschland (B): How Supply Chain Management Enabled a Dramatic Company Turnaround
Technology & Operations Case Study5.00View Details Sky Germany is the leading pay TV provider in Germany and Austria. In 2010, the company was losing money and facing a lot of operational challenges such... -
Megacard Corporation
Leadership & Managing People Case Study11.95View Details This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives... -
Ritz-Carlton Hotel Co.
Technology & Operations Case Study11.95View Details In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new... -
Samsung Electronics: Using Affinity Diagrams and Pareto Charts
Leadership & Managing People Case Study11.95View Details Samsung Electronics had experienced a series of quality-related problems, including the recall of one of its LCD TV models. Unfortunately for quality... -
Ritz-Carlton: Using Information Systems to Better Serve the Customer
Technology & Operations Case Study11.95View Details Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services... -
AT&T Paradyne
Finance & Accounting Case Study11.95View Details A company making data communication devices has adopted a Total Quality philosophy for working with suppliers, employees, and customers. The finance group... -
Inspiral: A Contrast in Operations Strategies
Technology & Operations Case Study11.95View Details One of the first local manufacturers of screw caps in Chile, INESA expanded rapidly in the region. By 2015, the company had achieved almost 55% market... -
Strategy Execution Module 3: Using Information for Performance Measurement and Control
Strategy & Execution Case Study8.95View Details This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how... -
ISSC Solution Center--Dallas: Transforming Software Development
Technology & Operations Case Study11.95View Details ISSC--Dallas, an IBM subsidiary, provided applications planning, requirements definition, software development, and business systems testing. In order... -
Six Sigma: A Basic Overview
Leadership & Managing People Case Study8.95View Details In the nearly 30 years since it was introduced, Six Sigma has evolved to mean different things in different circumstances and in different organizations,... -
Brighter Smiles for the Masses--Colgate vs. P&G
Strategy & Execution Case Study11.95View Details In 2000, Procter & Gamble Co. introduced Crest Whitestrips, a new, revolutionary product that allowed consumers to whiten their teeth at home. With Whitestrips,... -
General Electric--Thermocouple Manufacturing (B)
Technology & Operations Case Study5.00View Details Describes what has happened since the introduction of just-in-time production techniques were developed to reduce inventory. Reviews the progress to date... -
Lean Manufacturing at FCI (A):The Global Challenge
Leadership & Managing People Case Study11.95View Details Lean manufacturing is a production approach whereby expending resources for any goal other than the creation of value for the end customer is considered... -
eRecon Software Development at Hospital Corporation of America
Leadership & Managing People Case Study11.95View Details On July 28, 2014, the eRecon technical team at Physician Services Group in Hospital Corporation of America, gathered in the main conference room just... -
Beef-Noodle Casserole
Organizational Development Case Study11.95View Details Tom Jenkins, manager of the filling line for Amore Frozen Foods' beef-noodle-casserole product, must determine the proper fill rate and production rate... -
Molino Cañuelas: Serving Customers from Seed Development to the Kitchen Table
Finance & Accounting Case Study11.95View Details Molino Cañuelas was a vertically integrated food company with a management system that allowed it to innovate and grow systematically. With sales of $2...
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Oberoi Hotels: Train Whistle in the Tiger Reserve
Leadership & Managing People Case Study11.95View Details Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world.... -
Quality at Gillette Argentina
Technology & Operations Case Study11.95View Details Chronicles the launch of a Total Quality Management (TQM) program in Gillette Argentina. The case protagonist credits the initiative with a 40% benefit... -
Happy Family: Investing for the Future
Strategy & Execution Case Study11.95View Details Shazi Visram graduated from Columbia Business School in May 2004 and founded Happy Family organic baby food company two years later with a mission to... -
The CEO of Canada Goose on Creating a Homegrown Luxury Brand
Leadership & Managing People Magazine ArticleAfter working at his family's coat manufacturing company for a few years, the author realized that high-end coats made in Canada could become a luxury... -
Six Sigma Pricing
Technology & Operations Magazine ArticleMany companies are now good at managing costs and wringing out manufacturing efficiencies. The TQM movement and the disciplines of Six Sigma have seen... -
Mastering the Art of Change: Managing Convergence and Upheaval
Leadership & Managing People Case Study8.95View Details Outlines the differences between convergent change, which is a process of incremental innovation and continuous improvement, and divergent change, which... -
Sky Deutschland (B): How Supply Chain Management Enabled a Dramatic Company Turnaround
Technology & Operations Case Study5.00View Details Sky Germany is the leading pay TV provider in Germany and Austria. In 2010, the company was losing money and facing a lot of operational challenges such... -
Megacard Corporation
Leadership & Managing People Case Study11.95View Details This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives... -
Ritz-Carlton Hotel Co.
Technology & Operations Case Study11.95View Details In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new... -
Trial-By-Fire Transformation: An Interview with Globe Metallurgical's Arden C. Sims
Leadership & Managing People Magazine ArticleGlobe Metallurgical Inc., a $115 million supplier for specialty metals, is best known as the first small company to win the Baldrige Award in 1988. But...