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Making Differences Matter: A New Paradigm for Managing Diversity
Leadership & Managing People Magazine ArticleDiversity efforts in the workplace have been undertaken with great goodwill, but, ironically, they often end up fueling tensions. They rarely spur the... -
The Network Secrets of Great Change Agents
Organizational Development Magazine ArticleChange is hard, especially in a large organization. Yet some leaders succeed--often spectacularly--at transforming their workplaces. What makes them able... -
How Mid-Market Tech Vendors Can Retain Customers During a Downturn
Sales & Marketing Digital ArticleThree strategies that will help you save your accounts. -
Home Depot's Blueprint for Culture Change
Organizational Development Magazine ArticleWhat could be harder than turning around a seemingly wildly successful company by imposing a centralized framework on a heretofore radically decentralized,... -
Value-Based Health Care Is Inevitable and That's Good
Global Business Digital ArticleHealth care providers are being paid less to produce better outcomes. -
Fear of Reinvention
Transformation is punishingly difficult if you don't reimagine the business or allocate resources toward the change. -
Fair Process: Managing in the Knowledge Economy (HBR Classic)
Organizational Development Magazine ArticleUnlike the traditional factors of production--land, labor, and capital--knowledge is a resource that can't be forced out of people. But creating and sharing... -
Create Stories That Change Your Company’s Culture
Organizational change Magazine ArticleWork with these six building blocks. -
When to Hire an Extreme Leader
Gautam Mukunda, Harvard Business School assistant professor, explains why "abnormal" leaders make a real difference. -
Using Metaphor to Guide Your Team Through Change
Metaphors can be powerful tools for leading teams through the uncertainty of change. -
Change Is Hard. Here's How to Make It Less Painful.
Leadership & Managing People Digital ArticleFour strategies to help you shift your mindset. -
Will This Open Space Work? (Commentary to HBR Case Study)
Organizational Development Magazine ArticleNorthern Oil is moving offices, and CEO Fritz Schumacher wants to make the most of the move in this fictional case study. He believes that adopting an... -
Is Your Plan a Bridge Too Far?
Leadership & Managing People Digital ArticleMy father was a young boy during World War II. He grew up in a small village in the Netherlands just south of the river Maas, which, parallel to two arms... -
Choosing Strategies for Change (HBR Classic)
Organizational Development Magazine ArticleThe rapid rate of change in the world of management continues to escalate. New government regulations, new products, growth, increased competition, technological... -
Why We Love to Hate HR...and What HR Can Do About It
Organizational Development Magazine ArticleComplaints against HR, which are nothing new, have a cyclical quality. They're driven largely by the business context. When companies are struggling with... -
Storytelling That Drives Bold Change
Leadership & Managing People Magazine ArticleWhen tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with... -
Change Management Requires a Change Mindset
Leadership & Managing People Digital ArticleOur ability to manage change hinges on our ability to manage ourselves, including our fears and anxieties. -
How to Be a Mental Health Ally
Leadership & Managing People Digital ArticleWhat to say - and what not to say - when your colleague needs some support. -
The High Cost of Poor Succession Planning
Leadership & Managing People Magazine ArticleMany large companies fail to pay enough attention to their leadership pipelines and succession practices. That leads to excessive turnover at the top... -
The Organizational Reasons Police Departments Don't Change
Leadership & Managing People Digital Article"Rogue cops" are actually an institutional problem.
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Walter Reed National Military Medical Center (B): Integrating Army and Navy Cultures at the New Walter Reed
Leadership & Managing People Case Study8.95View Details This case is part of a four part series that examines the merger of the Walter Reed Army Medical Center and the National Naval Military Center at Bethesda... -
OTE: Managing in Times of National Crisis (A)
Strategy & Execution Case Study11.95View Details In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent... -
Whistler Corp. (A)
Technology & Operations Case Study11.95View Details Describes the circumstances surrounding Whistler Corp.'s decision whether or not to continue manufacturing operations in the United States. The company... -
Lomography: Analog in a Digital World
Sales & Marketing Case Study11.95View Details In spite of the world's move to digital photography, in 2013 Lomography continues to design and offer analog (film) cameras to a loyal following of artistic... -
Continuing Transformation of Asahi Glass: Implementing EVA
Finance & Accounting Case Study11.95View Details This case explores the use of EVA--economic value added--methodology at Asahi Glass. EVA is among the changes initiated by the CEO aimed at transforming... -
Strategic Human Resource Management Applications Exercise
Organizational Development Case Study8.95View Details Overview of a method for diagnosing and developing an organization's capability to achieve its goals and implement its strategy, with exercises for application.... -
Walter Reed National Military Medical Center (Epilogue): JTF CapMed: Three Years Later
Leadership & Managing People Case Study8.95View Details This case is part of a four part series that examines the merger of the Walter Reed Army Medical Center and the National Naval Military Center at Bethesda... -
Global Expansion at Sanford C. Bernstein (B) (Abridged)
Organizational Development Case Study5.00View Details Sanford C. Bernstein, a premier sell-side research firm, is expanding globally, and has recently opened an office in Hong Kong. Global Director of Research... -
Changes to Harvard University's Governing Board
Organizational Development Case Study11.95View Details This case examines the decision made by the governing board of Harvard University, known as the Harvard Corporation, to alter its size and operations.... -
Belk: Towards Exceptional Scheduling
Organizational Development Case Study11.95View Details With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from... -
Celeritas, Inc.: Leadership Challenges in a Fast-Growth Industry
Leadership & Managing People Case Study8.95View Details In 2011, Celeritas is a leading data communications company in the crowded, highly competitive, and ever-evolving enterprise-network optimization market.... -
The Chopra Center: Expanding the Consciousness of One Billion People
Strategy & Execution Case Study11.95View Details The case presents a decision point in the development of the California-based Chopra Center from the considerations of the center's Chief Operating Officer.... -
Bally Total Fitness (B): The Fall, 2005-2016
Strategy & Execution Case Study8.95View Details By many measures the largest health-club chain in the United States in the early 2000s, in 2014 Bally Total Fitness sold most of its remaining fitness... -
A Change for Drill Sergeants?
Leadership & Managing People Case Study11.95View Details US Army Officer Captain Richard Swift was the newly-appointed commander of a 100-person Basic Combat Training unit, whose mission was to train brand new... -
Ford Motor Co.: Dealer Sales and Service
Technology & Operations Case Study11.95View Details Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes... -
Designing and Managing the Information Age IT Architecture
Technology & Operations Case Study8.95View Details The co-evolution of technology, work, and the workforce over the past 30 years has dramatically influenced our concept of organizations and the industries... -
2012 Obama Campaign: Learning in the Field
Organizational Development Case Study11.95View Details The development and utilization of an intentional Field learning strategy developed for the Obama for President campaign in 2012 following an after action... -
Wright Line, Inc. (B)
Sales & Marketing Case Study5.00View Details After working unsuccessfully for three years with the new sales and distribution channels organization, Wright Line's managers assess their experience... -
Hurtigruten: Sailing into Warm Water?
Strategy & Execution Case Study11.95View Details As this case opens in 2019, CEO Daniel Skjeldam and his team have successfully reinvigorated Hurtigruten, a storied but struggling Norwegian ferry and...
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Case Flash Forward: Zara: Fast Fashion
Strategy & Execution Digital ArticleEach Case Flash Forward provides educators and students with a brief, 2-3 page update of key changes at a particular company covered in a related case... -
Walter Reed National Military Medical Center (B): Integrating Army and Navy Cultures at the New Walter Reed
Leadership & Managing People Case Study8.95View Details This case is part of a four part series that examines the merger of the Walter Reed Army Medical Center and the National Naval Military Center at Bethesda... -
OTE: Managing in Times of National Crisis (A)
Strategy & Execution Case Study11.95View Details In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent... -
Whistler Corp. (A)
Technology & Operations Case Study11.95View Details Describes the circumstances surrounding Whistler Corp.'s decision whether or not to continue manufacturing operations in the United States. The company... -
Lomography: Analog in a Digital World
Sales & Marketing Case Study11.95View Details In spite of the world's move to digital photography, in 2013 Lomography continues to design and offer analog (film) cameras to a loyal following of artistic... -
Continuing Transformation of Asahi Glass: Implementing EVA
Finance & Accounting Case Study11.95View Details This case explores the use of EVA--economic value added--methodology at Asahi Glass. EVA is among the changes initiated by the CEO aimed at transforming... -
Strategic Human Resource Management Applications Exercise
Organizational Development Case Study8.95View Details Overview of a method for diagnosing and developing an organization's capability to achieve its goals and implement its strategy, with exercises for application.... -
GE's Two-Decade Transformation: Jack Welch's Leadership, Teaching Note
Leadership & Managing People Digital ArticleTeaching Note for (9-399-150). -
Alice Saddy: Caring for the Community, Teaching Note
Organizational Development Digital ArticleTeaching Note for [908C16].