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Are Some Customers More Equal than Others? (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleJill Hoover was looking skyward, marveling at the heart-stopping beauty of Paradise Park-Seattle's newest attraction, its tallest and scariest roller... -
Where Leadership Starts
Leadership & Managing People Magazine ArticleIn May 2000, Bob Eckert sat on a plane bound for the West Coast and thought to himself, "What have I done?" He was about to become CEO of Mattel, a struggling... -
Is Your Boss a Leader or a Listener - Ask the Coach
Harry's written a detailed report for his boss, Doreen, about a customer management system he's advocating. But when he meets with Doreen to discuss it,... -
Improve Your Relationship with a Difficult Boss
Having a difficult boss at some point in your career is almost inevitable. Here's what you can you do when you find yourself in this kind of dilemma. -
7 Ways to Make Employees Feel Respected, According to Research
Leadership & Managing People Digital ArticleBased on data collected from more than 4,500 employees. -
How to Bounce Back from Adversity
Leadership & Managing People Magazine ArticleWhen bad things happen, most of us have a gut reaction. Psychological resilience-the capacity to respond quickly and constructively in a crisis-can be... -
Hidden Traps in Decision Making (HBR OnPoint Enhanced Edition)
Organizational Development Magazine ArticleDecision researchers John S. Hammond, a management consultant, Ralph L. Keeney, a professor at the University of Southern California, and Howard Raiffa,... -
The Role of a Manager Has to Change in 5 Key Ways
Management philosophy Digital ArticleThe challenges organizations face today call for a new kind of leadership. -
The Responsible Manager
Leadership & Managing People Magazine ArticleFor the past 33 years, Prahalad, a professor of strategy at the University of Michigan's Ross School of Business, has ended all his MBA and executive... -
How to Help (Without Micromanaging)
Leadership & Managing People Magazine ArticleExtensive research shows that when employees get hands-on managerial support, they perform better than when they're left to their own devices, but unnecessary... -
When Everything Isn't Half Enough (Commentary for HBR Case Study)
Organizational Development Magazine ArticleNorman Spencer, who grew up poor, worked for two decades to make his investment firm successful and his family wealthy. The company he founded, Arrowhead,... -
Can You Handle Failure?
Leadership & Managing People Magazine ArticleHandling failure and blame is key to managerial success. But roughly 70% of Americans have a personality type that tends to react inappropriately when... -
The Learning Curve
Taking on a new role takes time, patience, and a lot of hard work. -
Promise-Based Management: The Essence of Execution
Organizational Development Magazine ArticleCritical initiatives stall for a variety of reasons--employee disengagement, a lack of coordination between functions, complex organizational structures... -
Don't Let the Short-Termism Bogeyman Scare You
Organizational Development SpotlightThe author, a professor at Harvard Law School, argues that concerns about the perils of short-termism--and support for measures that would insulate corporate... -
The Neuroscience of Trust
Organizational Development Magazine ArticleManagers have tried various strategies and perks to boost employee engagement--all with little impact on long-term retention and performance. But now,... -
Managing Your Energy to Maximize Performance
Learn what professional athletes know: that recovery and refueling are critical to high performance. -
Research: When - and Why - Employee Curiosity Annoys Managers
Leadership & Managing People Digital ArticlePolitical skill separates those who endear from those who irritate. -
Employees Need Decisive Leaders
How to ensure that your employees believe in your decisions? Be ready to make decisions even if you lack enough information. And avoid second-guessing... -
Why Do So Many Managers Avoid Giving Praise?
Communication Digital ArticleIt's at least as essential as criticism.
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Luna Pen (C)
Strategy & Execution Case Study5.00View Details Supplements the (A) and (B) cases. -
Boeing 737 Max 8 - A Stalled Communication Take-Off?
Strategy & Execution Case Study11.95View Details This case focuses on a key business decision taken by The Boeing Company to counter competition from its rival Airbus - in a duopoly market. The pressure... -
Why Do Good Managers Choose Poor Strategies?
Leadership & Managing People Case Study8.95View Details The uncertainty and complexity of most business environments make successful management a difficult art. Frequently, bright, experienced, well-educated... -
Chewse: Delivering a Culture of Love
Leadership & Managing People Case Study11.95View Details Chewse, a venture-backed food delivery company, has attributed its success to its corporate culture. Defining Chewse as a "love company," co-founder Tracy... -
Wolfgang Keller at Konigsbrau-TAK (A)
Leadership & Managing People Case Study11.95View Details Wolfgang Keller, manager of the Ukrainian subsidiary of a German beer company, faces a managerial dilemma. His subordinate, Dmitri Brodsky, is a talented... -
Winning Legally: Using the Law to Create Value, Marshal Resources, and Manage Risk
Leadership & Managing People Case Study8.95View Details Describes the four components of legal astuteness: the attitudes, proactive approach, judgment, and knowledge necessary to manage the legal aspects of... -
Videojet (A)
Strategy & Execution Case Study11.95View Details In 2005 Craig Purse, the CEO of Videojet, a company recently acquired by the conglomerate Danaher, is dealing with the unexpected failure of a new high... -
Global Diversity and Inclusion at Royal Dutch Shell (A)
Global Business Case Study11.95View Details Royal Dutch Shell has been among the early players to implement diversity and inclusion policies in the 1990s, first in the U.S. and then globally. In... -
Time Life, Inc. (A)
Strategy & Execution Case Study11.95View Details Time Life has historically been a continuity book publisher, selling 20-volume book series via direct mail. Now, however, music and video/TV divisions... -
Rosabeth Moss Kanter on the Frontiers of Management
16.95View Details A Harvard Business Review Book. This book brings together all of Rosabeth Moss Kanter's Harvard Business Review articles and many of the editorial columns... -
NerveWire, Inc.
Leadership & Managing People Case Study11.95View Details NerveWire, a management consulting and systems integration provider based in Newton, MA, was closing in on its second anniversary. In the beginning days... -
Primal Leadership: Learning to Lead with Emotional Intelligence
21.95View Details The original ebook version of "Primal Leadership: Learning to Lead with Emotional Intelligence" is no longer available. It has been replaced by a revised... -
Power to the Middle: Why Managers Hold the Keys to the Future of Work
32.00View Details If you're thinking of cutting your midlevel managers in the new world of work, think again. "Middle manager." The term evokes a bygone industrial era... -
Man Jit Singh at Sony Entertainment Television (A)
Organizational Development Case Study11.95View Details Explores the role of CEO Man Jit Singh and his senior management committee in leading Multi Screen Media Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading... -
The Leith Society: Managing International Growth for a Professional Development and Networking Firm, Supplement
Organizational Development Case Study5.00View Details Supplement to case B5902. In April 2017, Mr. Kristian Groth, a successful entrepreneur and founder of the Leith Society, was considering his next move.... -
Time Life, Inc. (B)
Strategy & Execution Case Study5.00View Details Provides a brief update to the (A) case. -
Leadership and Organizational Behavior (LEAD), 2000 Winter Term Course Overview and Syllabus
Organizational Development Case Study8.95View Details Presents the conceptual foundation of the Leadership and Organizational Behavior (LEAD) course. Profiles the learning objectives of the four course modules.... -
Digital and agile transformation at telecom call centers
Leadership & Managing People Case Study11.95View Details The case tells the evolution of the call center transformation at Frontelco (a major telecom company in disguise). "Digital" and "agile" approaches to... -
The Best in Business Ebook Collection
Leadership & Managing People Special Offer150.00View Details Looking for the best in business management thinking? This specially priced set of bestselling classics read by millions, is a must for any professional's...
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Are Some Customers More Equal than Others? (HBR Case Study and Commentary)
Leadership & Managing People Magazine ArticleJill Hoover was looking skyward, marveling at the heart-stopping beauty of Paradise Park-Seattle's newest attraction, its tallest and scariest roller... -
Luna Pen (C)
Strategy & Execution Case Study5.00View Details Supplements the (A) and (B) cases. -
Boeing 737 Max 8 - A Stalled Communication Take-Off?
Strategy & Execution Case Study11.95View Details This case focuses on a key business decision taken by The Boeing Company to counter competition from its rival Airbus - in a duopoly market. The pressure... -
Where Leadership Starts
Leadership & Managing People Magazine ArticleIn May 2000, Bob Eckert sat on a plane bound for the West Coast and thought to himself, "What have I done?" He was about to become CEO of Mattel, a struggling... -
Managing Disputes with Nonmarket Stakeholders: Wage a Fight, Withdraw, Wait, or Work It Out?
Strategy & Execution Digital ArticleHow do managers respond when confronted with the demands of activist stakeholders over whom they exercise no direct control? What strategies do managers... -
Are You a Micromanager?
Leadership development AdviceFor new leaders, it’s a trap that’s easy to fall into. -
Why Do Good Managers Choose Poor Strategies?
Leadership & Managing People Case Study8.95View Details The uncertainty and complexity of most business environments make successful management a difficult art. Frequently, bright, experienced, well-educated... -
Chewse: Delivering a Culture of Love
Leadership & Managing People Case Study11.95View Details Chewse, a venture-backed food delivery company, has attributed its success to its corporate culture. Defining Chewse as a "love company," co-founder Tracy... -
When You Can’t Be Transparent with Your Team
Early career AdviceHow do you balance your values with your words and actions as a leader? -
Leading Quietly
Leadership & Managing People Digital ArticleWhat do effective managers do when faced with challenging ethical dilemmas? According to Harvard Business School Professor Joseph Badaracco, navigating...
