Management

Many managers of service businesses are aware that the strategic management (by which I mean the total process of selecting and implementing a corporate strategy) of service businesses is different from that of manufacturing businesses. This article discusses how pure service businesses are different from product-oriented businesses and why they require different strategic thinking. A […]

Why failing to give feedback does long-term damage.

It’s one of the hardest decisions a manager will ever have to make.

In the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has...

When a meeting doesn't produce the results you want, the problem may be in your preparation.

Be like an architect-establish the vision, then work collaboratively to best serve the organization.

Jill Hoover was looking skyward, marveling at the heart-stopping beauty of Paradise Park-Seattle's newest attraction, its tallest and scariest roller...

Lessons from P&G's acquisition of Gillette.

Too much teamwork exhausts employees and saps productivity. Here’s how to avoid it.

It's possible to keep things civil without an outright ban on talking politics.

Encourage your team to share stories of how they persevered through a crisis so you can apply these lessons to the next challenge.

High-performing knowledge workers often question whether managers actually contribute much, especially in a technical environment. Until recently, that...

Boston Pops conductor Keith Lockhart discusses the challenges of filling big shoes and managing a team whose members all aspire to be number one.

In May 2000, Bob Eckert sat on a plane bound for the West Coast and thought to himself, "What have I done?" He was about to become CEO of Mattel, a struggling...

I suffer from depression. Several years ago I shared this information with colleagues at work because the secrecy and isolation only further reinforced...

An organization's culture powerfully shapes how people behave and how they do their work. Culture can therefore be more important than strategy for sharpening...

Many companies today rely on employees around the world, leveraging their diversity and local expertise to gain a competitive edge. However, geographically...

CEOs must spend a certain amount of their time in the trenches, to learn first-hand how the business is going. Time spent on the road with the sales force...

Executing complex initiatives like acquisitions or an IT overhaul requires a breadth of knowledge that can be provided only by teams that are large, diverse,...

In the four years since Rob Miranda became CEO of Growing Places, a provider of on-site child care for companies in the Midwestern United States, he has...