Management communication

Involve all stakeholders in project definitions and expectations.

Based on data collected from more than 4,500 employees.

The answers to "What are you stuck on?" can unlock a host of benefits, from reduced procrastination to greater trust.

A carefully chosen story can help the leader of an organization translate an abstract concept into a meaningful mandate for employees. The key is to know...

Four strategies to help you shift your mindset.

Are you sending the right message?

When tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with...

What to say - and what not to say - when your colleague needs some support.

A five-step process to discuss problems that feel too threatening, too uncomfortable, or too hidden to bring to the surface.

Companies try all kinds of ways to improve collaboration among different parts of the organization: cross-unit incentive systems, organizational restructuring,...

Be politely persistent.

Stressful conversations are unavoidable in life. In business, they can run the gamut from firing a subordinate to, curiously enough, receiving praise....

A tool to help leaders bring hidden issues to the table.

The general manager of a corporation circulates a memo advising his employees on company policy about copier use. He carefully revises his original memo...

Choose your words as carefully with people as you do with generative AI.

Critical initiatives stall for a variety of reasons--employee disengagement, a lack of coordination between functions, complex organizational structures...

“I’m going to give you 10 minutes of your life back,” and other unbearable meeting jargon.

Catching problems early is important to managers, and the best way to find out about developing headaches is to have subordinates tell you. This depends...

An example from the Federal Reserve Bank of Philadelphia.

The results of interviews with 600 Pillsbury employees, to determine the effectiveness of internal communications, reveal that good communication and...

Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the...

This technical note is employed in MBA, executive education, and undergraduate courses that cover the art of persuasion. It is used in the core Management...

Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the...

The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest....

Set in 2021, the case presents the challenges faced by the Bureau of Indian Standards (henceforth BIS) in its journey of hallmarking gold in India - from...

This note was written to help you organize and orchestrate your FIELD Immersion final project presentation to your Project Partners. It is designed to...

Examines the principles that apply in any persuasive business situation. Describes how to analyze the goals and audience; how to devise a persuasive message;...

This case describes the plight of Li Fen, a human resources (HR) manager. In 2008, Li began working as a management trainee at Company A, a smartphone...

The original version of the "Leading Change" Ebook is no longer available. A refreshed and redesigned version is available for sale which includes a new...

Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller "Leading Change,"...

This technical note is used in management communications or strategic communication courses in MBA or executive education programs where students are...

Describes the events surrounding the construction of the BAE baggage-handling system at the Denver International Airport. It looks specifically at project...

This technical note provides a pedagogical overview of management communication for MBA education.

Master the art of growing your employees through effective performance reviews. Conducting performance reviews can be stressful. But these conversations...

Effective presentations do not just happen, they are the result of careful planning and practice. The more appropriate to audience, situation, and topic...

The Peer Feedback Assignment is based on the fact that giving feedback is an essential managerial communication skill. The assignment suggests guidelines...

Fingerhut, based in Minnetonka, Minnesota, is a direct-marketing company that sells a smorgasbord of consumer goods through an array of specially targeted...

Supplements the (A) case.

Jane Kravitz (Caucasian female), strategic product manager, and Lyndon Brooks (African American male), a member of her staff at Jensen Shoes, a successful...

Describes the ways in which managers communicate the need to change, specifically the way in which they use vision, crisis, and transition as rhetorical...

Whether you're lobbying for more resources, trying to rally your troops, or building cross-company support for your project, you are never just selling...

The PDF version of the "Guide to Better Business Writing, 2nd Edition" is no longer available and has been replaced by the "HBR Guide to Better Business...

Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the...

In the gathering uncertainty and gloom of a recession, employees naturally worry that they'll be included in the next round of layoffs. And, anxious to...

This technical note is employed in MBA, executive education, and undergraduate courses that cover the art of persuasion. It is used in the core Management...

Focuses on InterSoft of Argentina, a growing software company in Argentina. In 1993, InterSoft acquires a Russian software company and Emilo Lopez, the...

Managing people is hard, and it's not for everyone.

The Harvest City case describes the implementation of a cloud- and IoT-based intelligent procurement system at a new convention complex in the U.S. Midwest....

Set in 2021, the case presents the challenges faced by the Bureau of Indian Standards (henceforth BIS) in its journey of hallmarking gold in India - from...

Includes these articles: "The New Think on High-Control Management: Set Boundaries Instead," "How to Compensate Teams," "How to Write a Memo or Report,"...