Listening skills

Senior leaders, particularly CEOs, confront a central paradox in their work: They generally have access to more lines of communication than anybody else,...

Recently the top executives of a major manufacturing plant in the Chicago area were asked to survey the role that listening plays in their work. Later, an executive seminar on listening was held. Here are three typical comments made by participants: “Frankly, I had never thought of listening as an important subject by itself. But […]

Want to engage stakeholders? One simple question can go a long way.

Tips from a crisis veteran

Individual distress is a collective problem.

Listen carefully and partner with employees to achieve results.

Listening isn’t a solo act; it’s a collaborative one.

Grief is a universal human experience, yet workplace culture is often inhospitable to people suffering profound loss. Managers come to work prepared to...

Corporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the...

Corporate America and the U.S. Navy share one big problem: employee retention. Today's knowledge workers hop from start-up to start-up. And 40% of the...

Doreen wants tech-savvy Marcelo to demo a product for the sales force. He's nervous, so she keeps reassuring him he'll do fine-but he's not convinced....

Seeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint,...

Choose your words as carefully with people as you do with generative AI.

Leaders go through many transitions in their careers. Each brings new crises and challenges that are predictable. Knowing what to expect can help you...

Sheila Heen, coauthor of "Thanks for the Feedback," explains why feedback is so hard to receive and how to pull value from criticism.

Harry's worried that Alex's lack of motivation will infect the entire team. He tells Alex to make a to-do list and "just put your heart into the work"-but...

Use them to create deeper connections on your team.

Although CEOs are charged with recognizing when their firms need a major change in direction, their power and privilege often insulate them from information...

Anna, a tour operations manager, is approached by her team member Kristen, an accommodations coordinator, about an issue she's facing working with a colleague...

The story of Joshua Chamberlain, an American Civil War hero who persuaded mutineers to rejoin the Union forces and fight at Gettysburg.