Information technology and telecom sector

Most companies mistakenly take a one-size-fits-all approach to prices.

Back in 2007, my colleague Scott Anthony argued that Nintendo’s Wii would be a disruptive innovation that could catch Sony and Microsoft off-guard. The core of the argument was that Nintendo’s strategy of “competing against non-consumption” would allow it to fly under the radar of Microsoft and Sony, which were engaging in an arms race […]

Many companies can dramatically improve their products and services by using machine learning-an application of artificial intelligence that involves...

Effective solutions will be grounded in collaboration, not disruption.

Top Googlers offer insight on how to take action from our data deluge.

Sometimes it’s useful to be reminded that a great strategy is only great in context. From the early 1980s and into the 90s, Sony’s was great. The unrivaled master of the consumer electronics world, its name was synonymous with cutting-edge technology, sophistication, and desirability. People had a collective vision back then of a thrilling yet […]

Being an online media consumer in Canada is a lot like living your life with your nose pressed up against the glass of a really tempting candy shop. But instead of candy, the shelves are stocked with text, audio and video content to die for. This wonderful store we Canadians peer into, longingly, is usually […]

The start-up cleverly exploits existing laws, but a court is now deciding its fate.

I thought I’d do something different and write a blog post about the iPad. Why add to the noise? Because my beloved publishing industry, my source of professional identity and income, is on the verge of blowing it. Let me run it down for you. Sometime around 2002, in boardrooms of publishing companies throughout the […]

Six ways to get started.

TelZip, a small mobile-network operator, has decided to shake up the European telecommunications market by offering "free forever" broadband service to...

The U.S. government deserves a better return on its technology investments.

It’s speeding up product life cycles and fostering more customer interaction.

When it first launched, I couldn’t figure out how Apple was positioning the iPad. Was it meant to be a laptop replacement or a complementary device? It was meant for more casual usage, but then why make iWork (Apple’s Office semi-equivalent) one of the initial apps? Others complained about its lack of a camera and […]

Microsoft is making a big push into the management of individuals’ health information with a new online offering called HealthVault. The Wall Street Journal even ran a long article by Bill Gates (subscription required) on the topic, which the newspaper probably should have labeled an advertorial. Gates argued that individuals should be managing their own […]

An open letter to Tim Cook.

It was 5 pm on August 9. I had just settled down for the three hour journey from Singapore to Manila. The seat next to me was empty, so after surreptitiously checking email one last time before takeoff, I switched my iPhone to airplane mode, and left it face down on the seat. After I […]

Sometimes, PR moves end up having bigger-than-anticipated effects. Just look at auto manufacturing in the South.

Leaders who still believe that inspiring employees should take a backseat to cost-cutting need to look to Apple. At the end of June, the company's co-founder...

Before the breakup of the Bell System, U.S. telephone companies were permitted by law to ask for security deposits from a small percentage of subscribers....