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Is Your Board Prepared for New Cybersecurity Regulations?
Technology & Operations Digital ArticleA proposed SEC rule would require companies to disclose their cybersecurity governance capabilities. -
In a Hybrid World, Your Tech Defines Employee Experience
Information management Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
Information Technology System That Couldn't Deliver (HBR Case Study)
Technology & Operations Magazine ArticleDiana Sullivan, CEO of Lenox Insurance, thought she had done her job when, after three years of hard work, she had delivered Lifexpress on time and on... -
Is There a Patient in the House?
Technology & Operations Magazine ArticleThe best solution to the looming shortage of nurses and doctors may be to move chronic disease monitoring and care out of hospitals and into people's... -
How Effective Managers Use Information Systems
Decision making and problem solving Magazine ArticleAdvances in computer-based information technology in recent years have led to a wide variety of systems that managers are now using to make and implement decisions. By and large, these systems have been developed from scratch for specific purposes and differ significantly from standard electronic data processing systems. Too often, unfortunately, managers have little say […] -
How to Hang On to Your Frontline Workers
Management Digital ArticleThis issue's Spotlight includes three articles about the often misunderstood importance of low-wage employees to a company's success. In "The High Cost... -
Leveraging Growth Analytics for B2B Sales
Technology and analytics Digital ArticleLet user-generated insights lead the way. -
Boards Are Having the Wrong Conversations About Cybersecurity
Technology & Operations Digital ArticleA survey of 600 directors suggests that growing awareness of cyber risk isn't enough to drive better preparedness. -
What Executives Should Remember
Leadership & Managing People Magazine ArticleIn more than 30 essays for Harvard Business Review, Peter Drucker (1909-2005) urged readers to take on the hard work of thinking--always combined, he... -
Information Technology System That Couldn't Deliver (Commentary on HBR Case Study)
Technology & Operations Magazine ArticleDiana Sullivan, CEO of Lenox Insurance, thought she had done her job when, after three years of hard work, she had delivered Lifexpress on time and on... -
How Generative AI Will Transform Knowledge Work
Technology & Operations Digital ArticleManagers can take steps to help employees realize the potential benefits. -
Sellers Are Overwhelmed by New Technology
Sales Digital ArticleAccording to research, salespeople who feel overwhelmed by technology are 43% less likely to meet quota. -
How Competitive Intelligence Rules Encourage Cheating
Strategy & Execution Digital ArticleWhen HP's ex-CEO Mark Hurd headed to Oracle this fall, his former employer sued him, claiming that by taking the job he put "HP's most valuable trade... -
How Today's Political Polling Works
Sales & Marketing Digital ArticleIt gets more expensive and less reliable every cycle. -
Reengineering Work: Don't Automate, Obliterate
Technology & Operations Magazine ArticleCompanies rarely achieve radical performance improvements when they invest in information technology. Most companies use computers to speed up, not break... -
Reality Wars
Technology & Operations Digital ArticleIn the anchor piece of this Big Idea package, Aral writes, "The spread of falsity has implications for our democracies, our economies, our businesses,... -
End of Delegation: Information Technology and the CEO
Leadership & Managing People Magazine ArticleInformation technology now permeates every aspect of a business, requiring CEOs today to involve themselves in IT planning and decision making. Which... -
Infusing Digital Responsibility into Your Organization
Technology & Operations Digital ArticleFour strategies based on in-depth studies of 12 large European firms. -
Untethered Data
Technology & Operations Magazine ArticleCorporate information and the contracts that govern it used to be bound together on paper and filed away. But now data fly loose on the Internet--and... -
Bringing the Market Inside
Organizational Development Magazine ArticleDuring the dot-com boom, many people saw the potential for new communication technologies to enable radically new business models, but they were far too...
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Meta: A New Direction To Leadership
Organizational Development Case Study11.95View Details On October 28, 2021, Mark Zuckerberg, founder, chief executive officer, and chair of Facebook Inc. (Facebook), announced Facebook's name change to Meta... -
Beech-Nut Nutrition Corp. (A1)
Technology & Operations Case Study11.95View Details The CEO of Beech-Nut Nutrition Corp. must decide what to do when he receives information that the company's supply of apple juice concentrate may be adulterated.... -
Microsoft: Talent Attraction and Retention for the Metaverse
Management Case Study11.95View Details By January 2022, approximately 100 employees from Microsoft Corporation's (Microsoft) HoloLens division, which had pioneered augmented reality (AR), quit.... -
The Random House Response to the Kindle
Strategy & Execution Case Study11.95View Details In early 2010, e-readers like Amazon's Kindle, and Apple's impending iPad, threatened to disrupt the book publishing industry. The case provides an overview... -
Delwarca Software Remote Support Unit
Technology & Operations Case Study8.95View Details Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions... -
Carolinas HealthCare System: Consumer Analytics
Sales & Marketing Case Study11.95View Details In 2014, Dr. Michael Dulin, chief clinical officer for analytics and outcomes research and head of the Dickson Advanced Analytics (DA2) group at Carolinas... -
EOH Holdings Ltd.: From Blacklist to Market Confidence through Corporate Structure and Governance
Finance & Accounting Case Study11.95View Details The share price of EOH Holdings Ltd. (EOH), a company listed on the Johannesburg Stock Exchange and Africa's largest technology service provider, decreased... -
RBC: Transforming Transformation (A)
Organizational Development Case Study11.95View Details Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking... -
Strategy Execution Module 3: Using Information for Performance Measurement and Control
Strategy & Execution Case Study8.95View Details This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how... -
Neighborhood Watch: The Rise of Zillow
Strategy & Execution Case Study11.95View Details Read any news report on the housing market, and inevitably it will include facts or figures from the real estate data giant Zillow.com. The company initially... -
Microsoft IT India
Technology & Operations Case Study11.95View Details Raj Biyani faced tough challenges managing Microsoft IT India: leading a remote development organization in which key decisions were made in Redmond,... -
EPB: Energizing Chattanooga
Leadership & Managing People Case Study11.95View Details In March 2013, Harold DePriest, CEO of Chattanooga, Tennessee's Electric Power Board (EPB), looked out from the seventh floor conference room across the... -
Evergreen Investments: Mobile CRM (A)
Technology & Operations Case Study11.95View Details Evergreen Investments has had a troubled history with its customer relationship management (CRM) system. Sales agents feel that they derive no value from... -
QualityKiosk: Sales Force Design for Anabot
Leadership & Managing People Case Study11.95View Details In December of 2020, the head of product development at QualityKiosk Technologies Private Limited (QualityKiosk) was grappling with a significant issue.... -
McKinsey & Co.: Managing Knowledge and Learning
Organizational Development Case Study11.95View Details Describes the development of McKinsey & Co. as a worldwide management consulting firm from 1926 to 1996. In particular, it focuses on the way in which... -
Negotiating Corporate Change: Confidential Information, David Carlson, VP, Management Information Systems
Leadership & Managing People Case Study8.95View Details This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change.... -
Shanda Games: A Buyout of a Chinese Family Firm
Finance & Accounting Case Study11.95View Details A controlling shareholder of the NYSE-listed Chinese online gaming company Shanda Games has offered a buyout at USD6.90 per American Depositary Share... -
LinkedIn (A)
Strategy & Execution Case Study11.95View Details In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members... -
Cross River Products
Technology & Operations Case Study11.95View Details Describes production task of meeting peak seasonal demands in a light manufacturing plant. Information is provided for evaluating the options of overtime,... -
IR at BP: Investor Relations and Information Reconnaissance
Strategy & Execution Case Study11.95View Details BP's IR director has begun a program to use information regarding external views of BP and the industry as part of the firm's planning and operational...
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Is Your Board Prepared for New Cybersecurity Regulations?
Technology & Operations Digital ArticleA proposed SEC rule would require companies to disclose their cybersecurity governance capabilities. -
Meta: A New Direction To Leadership
Organizational Development Case Study11.95View Details On October 28, 2021, Mark Zuckerberg, founder, chief executive officer, and chair of Facebook Inc. (Facebook), announced Facebook's name change to Meta... -
Designing, Managing and Improving Operations Note for Instructors, Module 3
Technology & Operations Digital ArticleProvides the conceptual framework and teaching suggestions for the teaching module "Designing and Implementing Operations Improvement Strategies." This... -
In a Hybrid World, Your Tech Defines Employee Experience
Information management Digital ArticleNew research suggests that many companies are failing to give people the tools they need to communicate and collaborate. -
Beech-Nut Nutrition Corp. (A1)
Technology & Operations Case Study11.95View Details The CEO of Beech-Nut Nutrition Corp. must decide what to do when he receives information that the company's supply of apple juice concentrate may be adulterated.... -
Information Technology System That Couldn't Deliver (HBR Case Study)
Technology & Operations Magazine ArticleDiana Sullivan, CEO of Lenox Insurance, thought she had done her job when, after three years of hard work, she had delivered Lifexpress on time and on... -
Separating Learnable Risks from Random Ones in Business Decisions
Strategy & Execution Book Chapter8.95View Details One of the primary myths about risk? All risks are random. It turns out that there are two kinds of risks: random and nonrandom risks. This chapter makes... -
Meta: A New Direction To Leadership, Teaching Note
Management Digital ArticleTeaching Note for Case W27712 -
Frequently Asked Questions: Time-Driven Activity-Based Costing
Finance & Accounting Book Chapter8.95View Details This chapter answers several of the most common questions about Time-Driven Activity-Based Costing. -
Microsoft: Talent Attraction and Retention for the Metaverse
Management Case Study11.95View Details By January 2022, approximately 100 employees from Microsoft Corporation's (Microsoft) HoloLens division, which had pioneered augmented reality (AR), quit....