Whether it’s synergistically leveraging strategic competitive advantages or disintermediating retail channels with bleeding-edge technologies, workplace jargon is a staple of the modern organization. Yet few things are more universally annoying. People love to complain about jargon, saying that it’s unnecessary, empty, pretentious, or hard to understand. Organizational researchers use it to measure employee perceptions of “bullshit” at their offices. Many industry and government leaders criticize it or have even tried to regulate against its use. Despite these complaints, however, jargon continues to thrive in most professions. Whether you’re a consultant, nurse, truck driver, or librarian, you probably hear and use a fair amount of jargon. But if jargon is so disliked, why is it so common?
Does Your Office Have a Jargon Problem?
While most people find jargon (not to be confused with slang) to be annoying, it remains a staple of the modern workplace. It does have its uses — for example, air traffic controllers use the phonetic alphabet for clarity and accuracy. But, according to the authors’ research, jargon can also result from insecurity and a desire for professional status. If you’re concerned about the potential negative effects of jargon on you or your organization, there are four steps you can take to mitigate them. First, be aware of context to know whether jargon might be helping or hurting you. Second, ask yourself if there’s a simpler way to communicate the same idea or if the audience commonly uses the same jargon. Third, use executive communications that use clear and unambiguous language to set the tone for the organization. Finally, send a message by letting others know why you or your organization don’t espouse excessive jargon.
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