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Four Tools For Defeating Denial
Leadership Digital ArticleDenial dogged my travels around the world these past weeks. At a World Economic Forum gathering in Dubai just before Dubai World’s debt problems made headlines, the head Sheikh touted Dubai’s superiority over the West for problems that Dubai had seemingly avoided. But the idle cranes and empty buildings I saw were monuments to denial […] -
Managing a Team with Conflicting Political Views
Leadership & Managing People Digital ArticleIt's possible to keep things civil without an outright ban on talking politics. -
3 Ways to Stay Calm When Conversations Get Intense
Communication Digital ArticleDon't lose your cool. -
The Two Conversations You're Having When You Negotiate
Leadership & Managing People Digital ArticleOne with someone else, and one with yourself. -
Can GM Make it Safe for Employees to Speak Up?
Organizational culture Digital ArticleLessons from NASA and Ford. -
5 Tips for Safely Reopening Your Office
Communication Digital ArticleEstablishing a new normal will require a bit of training. -
How to Manage a Needy Employee
Leadership & Managing People Digital ArticleSet clear boundaries. -
Research: Shifting the Power Balance with an Abusive Boss
Leadership & Managing People Digital ArticleBecome indispensable. -
How to Respond to a Rude Comment at Work
Leadership & Managing People Big IdeaMost people have experienced incivility at work - anything from a rude customer or snippy boss to ambiguously curt emails from otherwise friendly colleagues.... -
Guess What? People Want Feedback
Management Video... -
Managing a Panic Attack at Work
Leadership & Managing People Digital ArticleTips to manage your own symptoms - or to help someone else. -
Yes, You Can Make Office Politics Less Toxic
Communication Digital ArticleHere's how to avoid dysfunction and maintain integrity. -
Do You Hate Your Boss?
Managing conflicts Magazine ArticleHow to deal with it -
How to Negotiate Nicely Without Being a Pushover
Strategy & Execution Best PracticeStress "we" over "I." -
Delivering an Effective Performance Review
Organizational Development Best PracticeIt's performance review season, and you know the drill. Drag each of your direct reports into a conference room for a one-on-one, hand them an official-looking... -
To Coach Junior Employees, Start with 4 Conversations
Leadership & Managing People Digital Article#1: How to build resilience. -
Stop Framing Wellness Programs Around Self-Care
Wellness Digital ArticleIndividual distress is a collective problem. -
3 of the Most Common Challenges Women Face in Negotiations
Gender Digital ArticleAdvice for overcoming biased expectations. -
How to Control Your Emotions During a Difficult Conversation
When you're in the middle of a conflict, it's common to automatically enter a "fight or flight" mentality, but it's possible to interrupt this response... -
Using Metaphor to Guide Your Team Through Change
Metaphors can be powerful tools for leading teams through the uncertainty of change.
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The Importance of Setting Boundaries with Your Mentor
Mentoring Digital ArticleWhen communicated thoughtfully, clear limits lead to a positive and mutually respectful relationship. -
How to Work for an Overly Critical Boss
Managing up Digital ArticleFive strategies to consider when every task, no matter how small, seems to invite scrutiny. -
How to Talk to an Employee Who Isn’t Meeting Expectations
Difficult conversations Digital ArticleIt’s an opportunity to address the gap between the work they’re delivering and the company’s goals. -
When Someone You Manage Isn’t Following the Return-to-Office Policy
Managing people Digital ArticleHow to strike a balance between enforcing company mandates and supporting the needs of your team. -
How to Gracefully Decline a Promotion
Career transitions Best PracticeThere’s no need to give an exhaustive explanation for your decision. But you should frame it strategically. -
SOWA: Respond with Compassion: Lena and Austin - Part 2
Management VideoAustin expresses compassion as they speak with Lena. Lena is upset about the layoff of Theo, an employee she mentored. Theo was laid off because of budget... -
SOWA: Respond with Compassion: Julia and Saul - Part 2
Management VideoJullia expresses compassion as they speak with Saul her direct report. Saul anticipates that he'll need to research care options for his aunt, which will... -
DEFE: Stop Softenting Tough Feedback: Simone
Management VideoSimone delivers tough feedback to Marsha about her failure to respond to high-priority tickets in a timely way. Simone makes some mistakes, and Marsha... -
SOWA: Respond with Compassion: Julia and Saul - Part 5
Management VideoJullia expresses compassion as they speak with Saul her direct report. Saul anticipates that he'll need to research care options for his aunt, which will... -
SOWA: Respond with Compassion: Lena and Austin - Part 3
Management VideoAustin expresses compassion as they speak with Lena. Lena is upset about the layoff of Theo, an employee she mentored. Theo was laid off because of budget... -
SOWA: Respond with Compassion: Julia and Saul - Part 3
Management VideoJullia expresses compassion as they speak with Saul her direct report. Saul anticipates that he'll need to research care options for his aunt, which will... -
SOWA: Respond with Compassion: Lena and Austin - Part 5
Management VideoAustin expresses compassion as they speak with Lena. Lena is upset about the layoff of Theo, an employee she mentored. Theo was laid off because of budget... -
DEFE: Stop Softenting Tough Feedback: Simone WGLL
Management VideoSimone delivers tough feedback to Marsha about her failure to respond to high-priority tickets in a timely way. Simone clearly defines Marsha's behavior,... -
SOWA: Respond with Compassion: Lena and Austin - Part 1
Management VideoAustin expresses compassion as they speak with Lena. Lena is upset about the layoff of Theo, an employee she mentored. Theo was laid off because of budget... -
SOWA: Respond with Compassion: Julia and Saul - Part 4
Management VideoJullia expresses compassion as they speak with Saul her direct report. Saul anticipates that he'll need to research care options for his aunt, which will... -
SOWA: Respond with Compassion: Julia and Saul - Part 1
Management VideoJullia expresses compassion as they speak with Saul her direct report. Saul anticipates that he'll need to research care options for his aunt, which will... -
How to Answer "What Are Your Salary Expectations?"
Management VideoGo too low and you may end up making less than a prospective employer was willing to pay, but go too high and you could price yourself out of the job.... -
5 Ways Executives Can Manage Conflict with the Board
Boards Digital ArticleFoster a healthy dialogue by taking these steps early and often. -
What to Do When Your Team Blames You
Difficult conversations Digital ArticleFair or not, you need to work through the experience while keeping important relationships intact. -
How to Discuss the Undiscussables on Your Team
Leading teams Digital ArticleStrategies for addressing common workplace woes before they damage morale.
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Shenzhen Filtroil: Finding Balance
Global Business Case Study11.95View Details Jeremy Leahman, president of Filtroil, Inc., and Albert Randolph, founder of the firm, had partnered with a supplier in China to ramp up the manufacture... -
Buy-In: Saving Your Good Idea from Getting Shot Down (Enhanced eBook Edition)
Strategy & Execution BookThis special enhanced edition features 15 videos with author John Kotter, who explains how to prevent your good idea from getting shot down. You've got... -
Note on Difficult Conversations in the Family Enterprise
Management Case Study8.95View Details The best time to have a difficult conversation is, ideally, as soon as possible. Engaging in challenging conversations early can produce beneficial results... -
Lynn Garcia
Leadership & Managing People Case Study11.95View Details The fictitious Lynn Garcia case examines several managerial challenges faced by first-time CEO Lynn Garcia. After graduating from Stanford's GSB, Garcia... -
Stress in the Workplace: Mental Health Conversations-The Boss
Management Case Study11.95View Details Most managers will one day be in a situation where they must help another employee with a mental health issue. How should they prepare for these conversations?... -
Coley Andrews
Leadership & Managing People Case Study11.95View Details Coley Andrews could never have anticipated when he cofounded Pacific Lake Partners, a search fund investment firm, in 2009, that he would spend as much... -
Difficult Conversations (HBR 20-Minute Manager Series)
Communication Book12.95View Details Mastering difficult conversations with confidence. You have to talk with a colleague about a fraught situation, but you're worried that they'll yell,... -
HBR Guide to Dealing with Conflict
Communication BookWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at... -
Emergency Room Vignettes
Leadership & Managing People Case Study11.95View Details This case explores three tragic situations that lent themselves to organ donation. In each situation, doctors across the Midwest must work to save borderline... -
HBR's 10 Must Reads on Performance Management (with bonus article "Reinventing Performance Management" by Marcus Buckingham and Ashley Goodall)
Performance management is changing. Adapt your approach along with it. For decades, performance management has been seen as an annual chore by managers... -
Next-Level Negotiating (HBR Women at Work Series)
Communication Book24.95View Details Build trust--and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your... -
HBR Guide to Better Mental Health at Work Toolkit
Mental health is just as important as physical health. Yet being honest about depression, anxiety, and other psychological conditions at work can feel... -
Angel Torres
Leadership & Managing People Case Study11.95View Details Angel Torres is a college sophomore placed in their first summer internship. While Angel hoped the Internship might lead to a full-time job after graduation,... -
Dealing With A Toxic Boss
Leadership & Managing People Case Study11.95View Details You can also find this case divided into A, B, and C cases. See OB85(A) Dealing with a Toxic Boss for the A, B, and C cases. Ned was an upper middle manager... -
HBR Guide to Negotiating Toolkit
Communication Book79.95View Details Negotiating may seem scary or unpleasant: you may worry that you do not have the right skills to go head-to-head in a negotiation and get what you deserve,... -
Advanced Laser Clinics (B)
Leadership & Managing People Case Study5.00View Details How do you tell one of your direct reports that she stinks? This case explores the dynamics behind having difficult conversations, and giving and receiving... -
HBR Emotional Intelligence Ultimate Boxed Set (14 Books) (HBR Emotional Intelligence Series)
How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of... -
Mindful Listening (HBR Emotional Intelligence Series)
19.99View Details Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged,... -
HBR Guide to Being a Great Boss Toolkit
Are you a good boss--or a great one? Good bosses can handle the day-to-day work of running a team. Great bosses go beyond that, finding ways to help employees... -
Overheard at the Office
Organizational Development Case Study11.95View Details Note: This case contains language that some people may find offensive. It is left exactly as it was spoken in the real situation portrayed precisely because...
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Huntington University, Teaching Note
Innovation & Entrepreneurship Digital ArticleTeaching Note for E439 -
Four Tools For Defeating Denial
Leadership Digital ArticleDenial dogged my travels around the world these past weeks. At a World Economic Forum gathering in Dubai just before Dubai World’s debt problems made headlines, the head Sheikh touted Dubai’s superiority over the West for problems that Dubai had seemingly avoided. But the idle cranes and empty buildings I saw were monuments to denial […] -
When a Coworker Leaves: Our Favorite Reads
Leadership & Managing People ListicleIt's okay to feel mixed emotions. -
How to Avoid Common Miscommunications at Work
Interpersonal communication AdviceLearn how to “read the room” using these three practices. -
Managing a Team with Conflicting Political Views
Leadership & Managing People Digital ArticleIt's possible to keep things civil without an outright ban on talking politics. -
3 Ways to Stay Calm When Conversations Get Intense
Communication Digital ArticleDon't lose your cool. -
The Two Conversations You're Having When You Negotiate
Leadership & Managing People Digital ArticleOne with someone else, and one with yourself. -
Shenzhen Filtroil: Finding Balance
Global Business Case Study11.95View Details Jeremy Leahman, president of Filtroil, Inc., and Albert Randolph, founder of the firm, had partnered with a supplier in China to ramp up the manufacture... -
Buy-In: Saving Your Good Idea from Getting Shot Down (Enhanced eBook Edition)
Strategy & Execution BookThis special enhanced edition features 15 videos with author John Kotter, who explains how to prevent your good idea from getting shot down. You've got... -
Can GM Make it Safe for Employees to Speak Up?
Organizational culture Digital ArticleLessons from NASA and Ford.