The debate over whether AI will replace humans in the workforce often boils down to a handy, twofold explanation: AI will replace humans for most repetitive and manual labor tasks, while humans will excel at soft skills like creative communication and relationship-building. While some of this is true — humans and machines will each play to their strengths — it probably oversimplifies AI’s role in our professional lives. We believe AI will help humans do better human work, namely by helping us improve our emotional intelligence, soft skills, and interpersonal communication skills.
Can AI Teach Us How to Become More Emotionally Intelligent?
Algorithms are getting better at analyzing how tone, facial expression, and dozens of other verbal and non-verbal cues influence communication.
January 25, 2022
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Summary.
Emotional intelligence matters more to one’s success as a manager than IQ or technical skill. The principal takeaway: emotional intelligence is just as important as any “hard skill” and investing in it helps individuals and teams succeed at work.
Companies are wise to explore AI solutions that can help make their teams more emotionally intelligent, and better communicators. Indeed, AI can enhance our emotional intelligence by making us more self-aware and helping us manage key work relationships. Enhancing our emotional intelligence and communication skills makes us more efficient, productive, and empathetic. Although the technology is far from perfect, it is becoming more intelligent every day as platforms increase in data, scale, and sophistication. The technology is in place to make our teams more emotionally intelligent and companies more successful and profitable.