Business communication

You'll need four key elements.

I was moving as fast as I could and not getting anywhere, a feeling I’m well acquainted with. This time, though, it was deliberate: I was on a stationary Spin bicycle. When the towel draped over my handlebars fell to the ground, I tried to stop pedaling and get off. Tried being the operative word. […]

One clarifying comment in a coaching conversation can help shift a person's perspective.

The position, not the person, often determines whether a manager has power.

A confident approach is a useful strategy when dealing with difficult people.

How to minimize the drama and keep your team on track.

Why failing to give feedback does long-term damage.

We are all familiar with and horrified by the stories that came out of Guyana about the Reverend Jim Jones and the mass suicide that occurred at Jonestown. After the dust had settled, everyone wanted to know how so many people could have believed in one person so completely that they would commit suicide to […]

The defensive brain is not the listening-and-learning brain.

When a meeting doesn't produce the results you want, the problem may be in your preparation.

Measuring the success of a product goes beyond the bottom line. Cultivate a relationship with your consumer. In partnership with BigThink Edge.

Be like an architect-establish the vision, then work collaboratively to best serve the organization.

Organizational learning is a process of detecting and correcting errors. Single loop learning is a process in which organizations are able to correct...

Listening to good entrepreneurs make their pitch is great fun. How well, or poorly, they align their passion and persuasiveness to the product details reveals a lot. Are they pushing an idea or telling a story? Is it all about their own charisma or is the innovative idea the real hero? Are we having a […]

Despite heavy investments to acquire talented data scientists and take advantage of the analytics boom, many companies have been disappointed in the results....

Encourage your team to share stories of how they persevered through a crisis so you can apply these lessons to the next challenge.

One with someone else, and one with yourself.

CMOs who do it will thrive.

by Paul Michelman

Many negotiations collapse over differences of opinion about how the future will unfold. Companies need to realize that it’s often better to bet on uncertain events than to argue about them.