Most of us wouldn’t turn to a stranger on an airplane and tell him or her about our aches and pains, our digestive issues, or our deepest fears about the future. And yet, every single day, patients see new doctors for the first time and share intimate details about their bodies and their worries with a person they may know by recommendation but have just met. It’s remarkable — and it’s a reminder of just how central trust is to the patient-physician relationship.
Building Trust into Telehealth
Four recommendations to improve the (virtual) doctor-patient relationship.
March 24, 2021
Summary.
Trust is harder to establish in a virtual conversation than in person. The limits of technology pose a variety of challenges. This article identifies them and makes recommendations for overcoming them.
New!
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.
Learn More & See All Courses
New!
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.