Annette Innella, Vice President, Knowledge Management: It was the most humiliating experience of my life. I knew Bob Dunn didn’t see eye-to-eye with me, but I would never have imagined he’d attack me the way he did. I felt completely exposed and violated. Even now, nearly two days later, I’m angry and upset—I can hardly concentrate on my job.
A version of this article appeared in the January 2002 issue of Harvard Business Review.
